📖 📖 Fallback is a safety feature that keeps your collection and search pages working, so shoppers can still browse and buy. It activates in two situations:
After you remove the app: Boost code left in your theme could otherwise break your layout.
During a Boost service disruption: Boost is temporarily unavailable, for example a server outage or a slow response.
Introduction
Why Fallback Matters
Imagine uninstalling an app from your store. While the app might be gone, its code could still linger, potentially causing layout issues. Fallback comes into play when you remove our Boost AI Search & Discovery app. It ensures that even if some of our app's code remains, your store won't be left in disarray.
The Role of Fallback
The Fallback feature introduces a safeguard by offering a basic layout replacement for collection and search pages. In cases where API call errors might occur, this feature kicks in. It prevents your store's layout from breaking and guarantees that product items remain visible to your shoppers. This way, your customers can continue their shopping experience seamlessly, without disruptions.
Ensuring a Smooth Shopping Experience
The instances of layout disruption typically arise when removing the Boost AI Search & Discovery app without performing a Theme Revert. By implementing Fallback, we make sure that your store maintains its professional appearance, product visibility, and overall shopping functionality.
In essence, Fallback is your safety net, designed to keep your store's layout intact even in the face of unexpected errors. It's one more way Boost AI Search & Discovery is committed to enhancing your e-commerce journey.
💡 Before you continue, the Fallback layout feature will only be activated on your theme when you have employed the Auto Theme Setup provided by our app. For users who have manually configured their theme layout or have utilized a custom theme setup, the Fallback layout feature may not be applicable.
Fallback during a Boost service disruption
If Boost is temporarily unavailable, Fallback automatically takes over on your collection and search pages. Your store stays online and shoppers can keep browsing and buying.
You do not need to do anything. Fallback is built into the app, and no changes are made to your theme files.
What shoppers see depends on your theme:
Supported themes: your theme's original filters and product list.
Unsupported themes: the product list only, with no filter tree and no collection header.
To check which group your theme is in, see List of supported Shopify themes for TURBO.
Once the service is restored, your store switches back to Boost filters automatically.
⚠️ Fallback during a service disruption applies to stores on Boost AI Search & Discovery TURBO version.
Fallback after app removal
When Boost code is left in your theme after you remove the app, Fallback replaces your collection and search pages with a basic layout. What it includes depends on the page and on whether there are products to show.
Collection page Fallback
When there's more than 1 Product
An example of a Fallback layout for multiple products on Collection pages.
When you have multiple products on a collection page, the Fallback layout comprises the following essential elements:
Collection header
Sort by options
Product items
Product count
Pagination controls
Footer
When There Are No Products
An example of a Fallback layout for no products on Collection pages.
In cases where your collection page has no products, the Fallback layout includes:
Collection header
Notification to inform customers
Footer
Search page Fallback
When There's More Than 1 Result
An example of a Fallback layout for multiple results on Search page.
For search pages yielding more than one result, the Fallback layout encompasses:
Result count
Sort by options
Search results, including products, blogs, and pages
Pagination controls
Footer
When There Are No Results
An example of a Fallback layout for no results on the Search page.
When a search page yields no results, the Fallback layout mirrors that of collection pages with no products:
Collection header
Notification to guide customers
Footer
How to remove the Fallback layout
⚠️ These steps apply only to the Fallback left in your theme after you remove the app. The Fallback for service disruptions is built into the app, so there is nothing to remove.
Just in case after the uninstallation you'd like to remove the Fallback layout from your front store, please follow the steps below:
Go to your Shopify Admin Dashboard > Sales channels > Online Store > Themes.
Find the [Target Theme], click the "⋯" button > Edit code
Locate the Snippets folder in your theme files > find this file named
boost-sd-fallback.liquidand delete it.
Click the Delete file to confirm your action.
Next, we locate your theme's Layout folder, and go to
theme.liquidfile.Search for this line of code below and delete it.
{% render 'boost-sd-fallback' %}
Click Save.
Feel free to reach out to our dedicated support team via chat if you have any questions or require additional assistance.