📖 Here are some common issues you may encounter when building your recommendation widgets and ways to address them.
Why can't I see the recommendation widget in the storefront even though I’ve set it up?
There are several possible reasons why the recommendation widget you set may not be working as expected. Some recommendation types require more data, such as the widget needing data on source products or the shopper's history to base its recommendations on:
Frequently bought together
If you don't see the "Frequently bought together" and "Related items" widgets on the cart page as a shopper, it might be because your cart doesn't have any products added yet.
These two recommendation types on the cart page are based on the list of products on the cart. When the cart is empty, the "Frequently bought together" and "Related Items" models cannot generate recommended products → There are no recommended products so the recommendation widget will be hidden.
Set up a rule-based recommendation but no recommended products match the rule. You won't see any product recommendations and the recommendation widget won't appear on the storefront.
Recently view
If you don’t see the “Recently view” widget on the storefront as a shopper, it might be because you are new to this store and haven’t viewed any product details yet.
Recently purchased
As this widget works only for registered users, if you don't see the "Recently purchased" widget on the storefront as a shopper, it could be because you are not logged in. Please log in to view the widget.
For recommendations such as Best sellers, New arrivals, Trending products, Most viewed, Frequently bought together (on the product page), and Related items (on the product page), they will always be displayed if you have completely set them up.
Data required for Boost Product recommendation
The model will get data on published products in the last 3 months. The following recommendation types require your data:
Recommendation type | Required data types |
Personalized Recommendation | Data used: purchase event, view event, and product data. Required number of events: At a minimum, 30 products are published, 1 purchase event, and purchase events in 30 days. |
Frequently bought together | Data required: purchase event and product data. Required number of events: At minimum, 1 purchase event. |
Related items - Alternative | Data used: view event and product data. Required number of events: At a minimum, 30 products are published. |
Related items - Complementary | Data used: purchase event and product data. Required number of events: At minimum, 1250 purchase events, each purchase consisting of more than 2 products. |
Trending product | Data used: purchase events, view events. Required data: Purchase or view the event in 1-7 day(s). |
Most viewed | Data used: view event. Required data: View events in 30 days. |
Bestsellers | Data used: purchase event. Required data: Purchase events in 30 days. |
💡 If there is not enough data for this feature to be used, our system will collect data from the store daily until there is sufficient data, and then process and retrain the recommendation types according to the new data.
Tutorial video
Watch our tutorial video to see how to set up a Product Recommendation Widget:
If you have any other questions, please don't hesitate to contact us for further assistance at [email protected].