📖 Here are some common issues you may encounter when working with the Boost Sync feature and ways to address them.
I've modified/added a product, but I haven't seen it updated yet, why?
When you make changes, these can take a while to be applied, especially if you have a large store. In detail, our app has an Auto-Sync process, which will automatically run every ten minutes to check and update any modifications you have made.
During the process, all updates from a store are queued and processed one at a time. Each time you edit a product/collection, it is considered an update. The processing rate is about four updates per second. So it could be slow if there are a lot of updates (like thousands) in the queue. Syncing a collection could also be slow because we need to sync its product sort order.
If you wish to see the change updated on the front end immediately, you can go to our Cog icon menu > Sync > Sync Overview from our app Homepage to sync recent updates.
If the long wait keeps bothering you, kindly email us to investigate further.
I've reordered manually a collection but it is not affected in the front store, why?
Currently, Shopify doesn't have a Webhook for Collection update (more info here). So to get the new order, please go to our Sync tab > Sync overview to sync recent updates. Our app has an Auto-Sync process, which will automatically run (frequency depends on your Subscription, you can check here) to check and update any modifications you have made even though there is no Webhook received.
If you have any questions or need further assistance, please do not hesitate to contact our dedicated support team at [email protected].