📖 Here are some common issues you may encounter when working with the Boost Sync feature and ways to address them.
I've modified/added a product, but I haven't seen it updated yet, why?
Updates don’t show instantly—especially on large stores. Here’s why and what to do:
Auto‑sync runs periodically. We automatically check for changes and update your data; the frequency depends on your plan.
Updates are queued. Each product/collection edit counts as one update. We process about 4 updates per second, one at a time. Large queues (e.g., thousands of edits) take longer.
Collections can take extra time. We also sync each collection’s product sort order, which adds processing time.
See changes immediately
In the app, go to Settings → Sync Overview and click Sync recent updates. (Duration varies by catalog size.)
Still waiting?
If delays persist, contact Support and we’ll investigate.
I've reordered manually a collection but it is not affected in the front store, why?
Currently, Shopify doesn't have a Webhook for Collection update (more info here). So to get the new order, please go to our Settings > Sync overview to sync recent updates. Our app has an Auto-Sync process, which will automatically run (frequency depends on your Subscription) to check and update any modifications you have made even though there is no Webhook received.
Feel free to reach out to our dedicated support team via chat if you have any questions or require additional assistance.