📖 This is the guide to fixing some common Sort by options issues.
The sorting is Best-selling
Normally our app does show the sorting order exactly like the orders in your admin. However, if your collection is in Best-selling order, Shopify doesn't return Best Selling ranking like other sorting types and requires us to get it by metafield, instead. Please follow this Sync best-selling guide to get the correct best-selling order on all the themes having the app.
You are enabling the Sort available products first setting
When you turn on this setting, it will move all sold-out products down to the collection pages and the search page. That is why you may not see the product order matches the current sorting.
Look at: How to use sort available products first setting for more information.
💡 About the Search page, its default sorting is Relevant order. If it doesn't work properly, check out our Search troubleshoot steps.
If you have any questions or need further assistance, please do not hesitate to contact our dedicated support team at [email protected].