Boost AI Search & Discovery will send all notification emails to the store owner’s mailbox as a way we protect customer privacy. If you are the store owner and you have never received a notification email, you can consider checking and changing your store owner account email from your Shopify admin. This email address is used to contact you about your Shopify account, and it is separate from the store contact email address that your customers use to contact you.

Unfortunately, we have not developed either an annual pricing plan or a plan that accepts a one-time payment. If you love to upgrade your free trial to a paid plan, Boost AI Search & Discovery offers a variety of monthly plans so that you can find one that fits the needs of your business.

When you have questions or concerns about your invoice, you should contact Shopify to get support as soon as possible. Boost AI Search & Discovery is an app in the Shopify App Store and the app’s charges are processed through Shopify’s merchant invoicing system by Shopify. We don’t receive payment directly from merchants because Shopify handles all transactions and chargebacks after a merchant starts an action that includes a charge.

We encourage our users to fully utilize the 14-day trial period and our comprehensive support at all levels. This allows you to explore and evaluate how Boost AI Search & Discovery can benefit your business before committing to a monthly subscription.

If you choose to discontinue using our app, you can request a refund for your most recent billing cycle

Moreover, we offer a 30-day money-back guarantee and a 14-day free trial to test our app risk-free.

Our app automatically checks constantly your total product. In case, we detect that it exceeds the current plan, we will send a notification via email and in-app to the store owner.

Most add-ons (except Variants Display) include a 14-day free trial. Simply install the add-on you're interested in and activate your free trial within the app.

Yes. You can change the package anytime later. You can also add or remove add-ons to extend or minimize your package flexibly.

No, unfortunately. As a 3rd-party app working with Shopify, our subscription system operates independently from Shopify, therefore, any changes made to the Shopify plan do not directly impact the Boost Subscription. This means that you are responsible for managing your Boost subscription separately.

To ensure that your Boost plan matches the desired subscription level so that you won't get overcharged, you need to manually update your Boost plan by following the instructions from this article (If you would like to maintain the same Boost Subscription, even though the plan's name is the same, you can notice the difference from its price, please proceed with the instruction and re-subscribe still so the correct price can be updated).

If you have downgraded your Shopify plan or have any questions or concerns about your Boost subscription after changing your Shopify plan, we are here to help! Our dedicated support team is available to provide further assistance and guidance. You can reach out to our support team at [email protected].

No worries! Your settings are safe. They'll still be there if you decide to subscribe after your trial.

Our app counts all products in your Shopify inventory from all sales channels including in-stock products, out-of-stock products, products in draft mode, and products with an active status. Our app does not count product variants and SKUs.