📖 A post-purchase offer lets you show a one-click upsell immediately after a customer completes checkout, before they reach the Thank You page.
⚠️ This feature only works with Boost AI Search & Discovery TURBO version. To find out which version of our app you are using, please follow this article.
Before you start
Plan requirements:
GMV-based pricing: Available for all plans.
Legacy pricing: Available on Essential plan and above, or if you have the Recommendations add-on. (Freemium and Basic legacy users will see a lock screen.)
Shopify permission: You need access to Shopify Admin > Settings > Checkout to set Boost as the post-purchase app provider.
Enable Boost for Shopify post-purchase
Before you create your first offer, you must set Boost as your post-purchase app provider in Shopify.
In your Shopify Admin, go to Settings > Checkout.
Scroll down to the Post-purchase page section.
Select Boost AI Search & Discovery.
Click Save.
⚠️ Note: If you don’t enable this setting, your offers won’t display on the storefront, even if they are set to Active in the Boost dashboard.
Create a new post-purchase offer in Boost
Access Post purchase offer feature
Open Boost AI Search & Discovery in your Shopify Admin.
Go to Merchandising > Post-purchase offers.
Click Add new offer.
Set trigger conditions
Trigger conditions control when your offer appears, based on what the customer just bought.
In Offer name, enter a name for internal reference (max 250 characters).
Customers will not see this name.
In Condition, choose when the offer should trigger:
Condition options
Any product (Default)
The offer can show after any product purchase.Optional: Enable Excludes specific products to prevent the offer from showing for selected exclusions.
You can exclude by:
Products (up to 5)
Collections
Product tags
Specific products
Choose up to 15 products that will trigger the offer.
Specific collections
Choose collections that will trigger the offer.Optional: Exclude up to 5 products inside the selected collections.
Design the offer
In this step, you select the upsell product and customize the offer page.
Product settings
In Product, click Change and select the product you want to upsell.
Set Quantity limit (Min: 1, Max: 1000).
Set Discount (optional):
No discount
Percentage
Fixed amount
Set Shipping fee for this item:
Enter 0 to offer Free Shipping.
Customization
Update the Heading (the main title customers see).
(Optional) Enable Timer and set a countdown in MM:SS format to create urgency.
Customize the Buttons text:
Pay Now button
Decline button
💡 Tip: Your post-purchase offer automatically matches your Shopify checkout branding (fonts and colors). To change styling, update your Shopify Checkout Settings.
Manage your post-purchase offers
After you create offers, you can manage them from the Post-purchase dashboard.
Live: The offer is live on your store.
Paused: The offer is hidden and discounts are disabled.
Edit: Click the Offer name (or the Edit icon) to update triggers or product settings.
Delete: Permanently removes the offer.
Analytics: Review the offer's performance in a period of time.
What shoppers see (shopper experience)
Here’s the customer flow on your storefront:
Checkout: Customer completes payment in your standard Shopify checkout.
Offer: Your Boost post-purchase offer appears before the Thank You page.
Choice:
Accept: Customer clicks Pay Now. The product is added to the original order automatically, and their card is charged again without re-entering details.
Decline: Customer clicks Decline and goes to the Thank You page.
Completion: Customer reaches the Thank You page with updated order details.
Feel free to reach out to our dedicated support team via chat if you have any questions or require additional assistance.